Frequently Asked Questions (FAQ)
Agency Account
What is the PaySprint Agency Program?
It allows verified merchants to earn commission by offering wallet top-up and payout services to PaySprint users in their community.
What are the requirements to become an agency account?
You must have a verified Merchant account on PaySprint.
How do I earn commission as an agency account?
By providing wallet top-up and payout services. The more services you provide, the higher your commission.
How do I sign up for the Agency Program?
Eligible merchants are automatically enrolled. You will receive an email with more details and how to get started.
Where can I find more information about the Agency Program?
Visit our Agency Program Page or contact our support team at customersuccess@paysprint.ca
Referral Program
How does the PaySprint referral program work?
The PaySprint referral program allows you to earn points by referring friends, family, or other businesses. When someone you refer creates a PaySprint account using your account number, you'll earn points that can be redeemed for wallet credits. If you're on a paid plan, you can even earn double or triple points for each successful referral!
How can I refer someone to PaySprint?
Simply share your PaySprint account number with the person you’re referring. When they sign up, they'll enter your account number, and you'll automatically receive referral points once they complete the sign-up process.
What can I do with the points I earn through the referral program?
A: The points you earn can be redeemed for wallet credits, which can be used to cover transaction fees, pay for PaySprint services, or be withdrawn to your linked bank account.
Is there a limit to the number of people I can refer?
There’s no limit to how many people you can refer to PaySprint. The more people you refer, the more points you can earn!
Retail Storefront
What is PaySprint’s Store-Front Solution?
PaySprint’s Store-Front Solution is a robust platform that allows merchants to use their own devices (e.g., tablets, smartphones) to sell products or services in physical locations. It eliminates the need for expensive POS systems, offering a cost-effective and flexible alternative.
How can I use PaySprint to manage my retail store?
With PaySprint’s Store-Front Solution, you can manage every aspect of your retail operation, including customer information, inventory, sales, and marketing campaigns—all from a single platform. The user-friendly dashboard gives you complete control over your business operations.
Does PaySprint support inventory management?
Yes, PaySprint includes real-time inventory management features that allow you to track stock levels, manage products, and avoid overstocking or running out of popular items. Your inventory records are automatically updated with each sale.
Can I use my existing devices with PaySprint’s Store-Front Solution?
Absolutely! One of the key benefits of PaySprint’s Store-Front Solution is that it enables you to use your existing devices to manage sales and customer interactions. This flexibility reduces costs and allows you to operate more efficiently.
How can PaySprint help me run marketing campaigns?
PaySprint’s platform includes tools for running targeted marketing campaigns directly from your dashboard. You can design, execute, and monitor campaigns through email, SMS, or social media, helping you reach your customers more effectively and drive sales.
PaySprint Ultimate Mastercard
What is the PaySprint Ultimate Mastercard?
The PaySprint Ultimate Mastercard is a prepaid card that works like a traditional Mastercard. It’s directly linked to your PaySprint Wallet, allowing you to load funds onto it and use it anywhere Mastercard is accepted, both online and in-store
How do I load funds onto my PaySprint Ultimate Mastercard?
You can easily load funds onto your PaySprint Ultimate Mastercard by transferring money from your PaySprint Wallet. Simply log in to your PaySprint account, navigate to the 'Reload' section, and follow the prompts to add funds to your card.
Can I use the PaySprint Ultimate Mastercard to withdraw cash?
Yes, you can use your PaySprint Ultimate Mastercard to withdraw cash at any ATM that accepts Mastercard. Just keep in mind that fees may apply depending on the ATM provider
Is there a limit to how much I can load onto my PaySprint Ultimate Mastercard?
Yes, there are limits to how much you can load onto your card. These limits can vary based on your account status and the regulations in your country. You can view your specific limits in your PaySprint account settings.
Where can I use my PaySprint Ultimate Mastercard?
The PaySprint Ultimate Mastercard can be used anywhere Mastercard is accepted. This includes online stores, physical retail locations, and ATMs worldwide.
How does the PaySprint Ultimate Mastercard differ from a regular credit card?
Unlike a credit card, the PaySprint Ultimate Mastercard uses funds that you have pre-loaded from your PaySprint Wallet, meaning you can only spend what you have. This eliminates the risk of accumulating debt or incurring interest charges.
Can I monitor my transactions with the PaySprint Ultimate Mastercard?
Absolutely! You can track all transactions made with your PaySprint Ultimate Mastercard through your PaySprint Wallet. Simply log in to your account to view detailed transaction history and monitor your spending.
Are there any fees associated with using the PaySprint Ultimate Mastercard?
While there are no fees for using the card at merchants that accept Mastercard, there may be fees for ATM withdrawals or foreign transactions. You can review the fee schedule in your PaySprint account or on our website.
How do I report a lost or stolen PaySprint Ultimate Mastercard?
If your card is lost or stolen, immediately log in to your PaySprint account and navigate to the 'Card Services' section to report the issue. You can block your card to prevent unauthorized transactions and order a replacement card.
Can I use the PaySprint Ultimate Mastercard to build my credit score?
While the PaySprint Ultimate Mastercard is a great tool for managing spending, it does not directly impact your credit score. However, responsible use of the card can help build good financial habits, which are crucial for maintaining a healthy credit profile.
How do I activate my PaySprint Ultimate Mastercard?
Activating your PaySprint Ultimate Mastercard is simple. Once you receive your card, log in to your PaySprint account, go to the 'Card Activation' section, and follow the instructions to activate it for use.
What happens if I have insufficient funds in my PaySprint Wallet when using the card?
If you attempt a transaction that exceeds your available balance, the transaction will be declined. Make sure to check your PaySprint Wallet balance before making purchases to avoid this issue.
Can I set spending limits on my PaySprint Ultimate Mastercard?
Yes, you can set spending limits on your card to help manage your budget. Log in to your PaySprint account, go to 'Card Settings,' and customize your daily, weekly, or monthly spending limits.
Is the PaySprint Ultimate Mastercard secure?
Yes, your PaySprint Ultimate Mastercard is equipped with advanced security features, including fraud monitoring and the ability to instantly block the card if needed, ensuring your funds are protected.
Can I use the PaySprint Ultimate Mastercard for subscriptions and recurring payments?
Yes, you can use your PaySprint Ultimate Mastercard to set up subscriptions and recurring payments. Just make sure you maintain sufficient funds in your PaySprint Wallet to cover these transactions.
Wallet Balance Protection
What is Wallet Balance Protection?
Wallet Balance Protection is an overdraft protection feature that ensures your transactions go through even if your PaySprint wallet balance falls below zero. It provides you with immediate access to additional funds when you need them, allowing you to cover unexpected expenses without disruptions.
How do I become eligible for Wallet Balance Protection?
To be eligible for Wallet Balance Protection, you must have a verified PaySprint account and have been active on our platform for more than six months. Our team reviews your account history and offers Wallet Balance Protection if you meet the criteria.
How does Wallet Balance Protection work?
Once activated, Wallet Balance Protection automatically provides funds if your wallet balance drops below zero. A fixed fee will be applied, and you can repay the overdraft at your convenience. The feature ensures that your transactions continue smoothly, even when funds in your wallet are temporarily low.
Are there any fees associated with Wallet Balance Protection?
Yes, Wallet Balance Protection comes with a fixed fee structure, which may be charged daily or monthly, depending on your usage. The fee is transparent, with no hidden charges, ensuring you know exactly what you’re paying.
How do I know if Wallet Balance Protection has been activated on my account?
If you qualify for Wallet Balance Protection, it will be automatically activated on your account. You’ll receive a notification from PaySprint informing you of the activation and explaining how to use the feature.
Can I repay the overdraft amount at any time?
Yes, you can repay the overdraft amount at your convenience. The flexibility of Wallet Balance Protection allows you to manage your finances and repay the overdraft when it’s most suitable for you.
What happens if I don't repay the overdraft immediately?
If you don’t repay the overdraft immediately, the fixed fee will continue to be applied based on the terms of the Wallet Balance Protection. However, you are encouraged to repay the overdraft as soon as possible to minimize fees and maintain financial control.
How can I check my Wallet Balance Protection status?
You can check the status of your Wallet Balance Protection by logging into your PaySprint account and navigating to the ‘Wallet’ section. Here, you’ll see your wallet balance, available balance, overdraft balance, and any associated fees.
Can I opt out of Wallet Balance Protection?
Yes, you can opt out of Wallet Balance Protection by contacting our customer support team at info@paysprint.ca. They will assist you with the process and provide any additional information you may need.
Who can I contact if I have more questions about Wallet Balance Protection?
If you have more questions or need assistance with Wallet Balance Protection, please reach out to our customer success team at customersuccess@paysprint.ca. We’re here to help you every step of the way.